Terms & Conditions

Seller: Estara Group AS, org. no. 932148013, Tvetenveien 32, 0666 Oslo, Norway, email orders@estara.no.

Buyer: the consumer placing the order. A consumer is a natural person who is not acting primarily in the course of business.

The agreement consists of these terms, the information given in the order process and the order confirmation. If there is any conflict, information given specifically in the order process and order confirmation takes precedence over these terms.

The agreement is binding for both parties once your order has been received by us. We send an order confirmation by email. You should check that the confirmation matches your order.

We reserve the right to cancel an order if the product is out of stock or if there is an obvious error in price or product information. In that case you will be notified and any payment will be refunded in full.

All prices are in Norwegian kroner (NOK) and include 25% VAT (MVA). Shipping costs are shown before you confirm your order. The total price stated at checkout is the full price you pay.

You can pay by card (via Stripe) or by Vipps. Card payments are charged when you place the order. Vipps payments are reserved when you place the order and charged no later than when the order is shipped.

We do not store your card details. Payments are processed securely by our payment providers.

We deliver within Norway. Estimated delivery time is shown at checkout. If no delivery time is agreed, delivery will take place no later than 30 days after the order was placed.

The risk for the goods passes to you when you, or someone you have appointed, have received the goods. If the delivery is delayed and the delay is not your fault, you have rights under the Consumer Purchases Act, including the right to cancel the purchase.

Parcels that are not collected from the pick-up point will be returned to us. We may charge you for the actual costs of shipping and return of uncollected parcels.

You have a 14-day right of withdrawal under the Cancellation Act. The period starts the day after you receive the goods. If an order is delivered in several parts, the period starts when you receive the last part.

To use the right of withdrawal, notify us within the deadline, for example by email to orders@estara.no or through the return function under "My account". You may use the standard withdrawal form, but this is not required.

You must return the goods without undue delay and no later than 14 days after notifying us. You pay the direct costs of returning the goods unless otherwise stated on the website.

We refund the purchase price, including the original standard delivery cost, no later than 14 days after we received your notice. We may withhold the refund until we have received the goods or you have shown that they have been returned. The refund is made using the same payment method you used.

You may examine the goods as you would in a store. If the goods have been handled more than necessary to establish their nature, characteristics and function (for example used, washed or with labels removed), we may deduct a reasonable amount for the reduced value.

The right of withdrawal does not apply to goods that have been made to your specifications, or sealed hygiene products (such as underwear or earrings) where the seal has been broken after delivery.

Where we offer a longer return period than 14 days, this is stated on the website. The extended period applies to unused goods in original condition and packaging, and is offered in addition to — not instead of — your statutory right of withdrawal.

If the goods are defective, you must notify us within a reasonable time after you discovered or should have discovered the defect. The deadline is never shorter than two months from discovery. The absolute deadline is two years from receipt, or five years for goods intended to last considerably longer.

Depending on the circumstances, you may demand repair, replacement, a price reduction, cancellation of the purchase and/or compensation. We will cover the costs of returning defective goods.

Complaints can be sent to orders@estara.no. Please include your order number, a description of the defect and, if possible, photos.

You are responsible for keeping your login details secret and for activity on your account. Notify us immediately if you suspect unauthorised use. We may close accounts that are used in breach of these terms.

Purchases by approved wholesale customers are business-to-business transactions. The consumer rules in sections 6–8 (right of withdrawal and consumer complaint deadlines) do not apply; such purchases are governed by the Sale of Goods Act (kjøpsloven) and any separate wholesale agreement. Wholesale prices are shown excluding VAT where stated.

All content on estara.no, including text, images, logos and design, belongs to Estara or our licensors and may not be copied or used without written permission.

We process your personal data in accordance with our Privacy Policy, which is available in the footer of the website.

Complaints should first be directed to us, and we will try to find an amicable solution. If we do not reach an agreement, you can contact the Norwegian Consumer Council (Forbrukerrådet) for mediation. If mediation does not succeed, the case may be brought before the Consumer Disputes Commission (Forbrukerklageutvalget).

These terms are governed by Norwegian law. Disputes that are not resolved may be brought before the Norwegian courts in the buyer’s home district.

We may change these terms. The terms that apply to your purchase are those that were published when you placed the order.