Returns

1. Log in and go to "My account" → "Orders".
2. Open the order and choose "Request Return". Select the items and the reason for the return.
3. Your return number is shown on the order page. Pack the items securely, preferably in the original packaging, and write the return number on a note inside the parcel.
4. Send the parcel to Estara Group AS, Tvetenveien 32, 0666 Oslo, Norway. Keep the shipping receipt until the return has been completed.

Ordered without an account? Email orders@estara.no with your order number and we will help you.

• Items can be returned within 30 days of delivery.
• Items must be unused, unwashed and with labels attached, in their original condition.
• Sealed hygiene products (such as underwear and earrings) cannot be returned if the seal has been broken.
• You pay the cost of returning the items, unless the item is faulty or we sent the wrong item.

When we have received and checked your return, we refund the amount to the original payment method (card or Vipps).

The refund is made no later than 14 days after we received your return request. It may take a few extra days before the amount appears in your account, depending on your bank.

We do not offer direct exchanges. Return the item for a refund and place a new order for the size or colour you want.

If an item is faulty, you have a right to complain (reklamasjon) for up to two years after delivery. Send an email to orders@estara.no with your order number, a description and photos of the defect. We cover return shipping for faulty items.

This return policy comes in addition to your statutory 14-day right of withdrawal. Read more in our Terms & Conditions.