Help Center

Add products to your cart, go to the cart and click checkout. Fill in your contact and delivery details, choose a shipping method and pay by card or Vipps.

An account lets you track orders, save addresses, keep a wishlist and request returns online. Create one under "Log in".

Yes. You receive an order confirmation by email as soon as the order is placed, and further emails when the status changes. Check your spam folder if you cannot find it.

Contact us at orders@estara.no as soon as possible with your order number. We will do our best to help as long as the order has not been shipped.

Log in and go to "My account" → "Orders" to see all your orders and their status.

We accept Visa and Mastercard debit and credit cards, and Vipps.

Yes. Payments are processed by Stripe and Vipps over encrypted connections. We never see or store your card details.

Yes, all prices for consumers are shown in NOK including 25% VAT.

Estimated delivery time for each shipping method is shown at checkout and on our shipping page.

At the moment we only deliver within Norway.

Yes. You can request a return from "My account" → "Orders". See our returns page for the return period and conditions.

Once we have received and checked your return, the refund is made to the original payment method, no later than 14 days after we received your return request.

Send an email to orders@estara.no with your order number, a description and photos of the defect. We cover return shipping for faulty items.

Click "Forgot password?" on the login page and we will email you a link to reset it.

Go to "My account" to change your profile, addresses and password.

Send a request to info@estara.no and we will delete your account and personal data, except what we are required by law to keep.